Please read the following Booking Terms and Conditions carefully
before completing the Confirmation Form
at the bottom of the page.
1. Airline Tickets: Airline tickets will be reserved on behalf
of the Guest and the fare guaranteed for 24 hours. The Guest
will need to revert with confirmation, payment and acceptance of
details and booking conditions within this 24 hour period. Fares
and reservation guarantee will automatically expire on bookings
not confirmed within 24 hours. On receipt of the confirmation, tickets
will be issued automatically and will then be subject to cancellation
penalties or change fees if the customer needs to cancel or change
their travel arrangements.
Please note that if you take flights within Europe or internally in Britain, different weight restrictions may apply for these flights and that individual airlines have different policies regarding baggage handling and weight restrictions. Please ask your vacation specialist for further information.
ALL ECONOMY AIRLINE TICKETS CARRY A CANCELLATION PENALTY OR CHANGE
FEE DEPENDING ON THE AIRLINE AND THE FARE PAID.
2. Ferry Tickets: Ferry crossings will be reserved on behalf
of the Guest and fare guarannteed for 24 hours. The Guest will need
to revert with confirmaion, payment and acceptance of details and
booking conditions with this 24 hour period. Fares and reservation
guarantee will automatically expire on bookings not confirmed within
24 hours. On receipt of the confirmation, tickets will be issued
automatically and will then be subject to cancellation penalties
or change fees if the Guest needs to cancel or change their travel.
Cancellation fee varies from ferry company to ferry company and
Guests will be advised of these fees when they are requesting a
booking.
3. Car Hire: Car hire reservations will be put in place on receipt
of your confirmation acceptance of details and booking conditions.It is the guests responsibility to notify myguideBritain if they are in breach of any of the car rental company’s terms & conditions.
The Car Rental Company will require a credit card imprint when you are picking up your car to cover the excess/fuel deposit etc. If you do not carry a credit card you will need to pay a cash deposit to cover the excess/fuel deposit. Cash rentals are not allowed on all car types so please check the Car rental Terms & Conditions: As these vary according to the hire car company used, please select
from the following:
Europcar Terms and Conditions Britain
4. Car Rental Cancellation Fees: 15% of the total car rental cost provided
the car is cancelled a minimum of 24 hours before the pickup time. If the car is cancelled within 24 hours of the pickup time, the
cancellation fee will be 25% of the total car rental cost.
5. Hotel Accommodation: We require your credit card details
in order to be able to process a hotel reservation. myguideBritain will endeavour to book the accommodations you have requested but
will offer an alternative of the same standard as close as possible
to the location requested if your first choice is not available.
Alternatively you may forward a deposit of 50% of the booking total
to myguideBritain.This
deposit is refundable if your first choice of accommodation is not
available and the alternative offered is not suitable to you. Once
accommodation reservations are confirmed, the cancellation policies
of the various hotels will apply.
6. Accommodation Cancellation Fees:
Within 10-6 weeks of departure - 20% of the accommodation total.
Within 6-4 weeks of departure - 50% of the accommodation total.
Within 4-2 weeks of arrival - 80% of the accommodation total.
Within 2 weeks of arrival - 100% of the accommodation total.
7. Packages: For package bookings made more than 10 weeks before
departure, a non-refundable deposit of 20% of the booking total is required. If
the booking is made within 10 weeks of departure, full payment will
be required. A credit card number will be accepted for the deposit/full
payment. Once packages are confirmed, they are subject to cancellation
penalties or change fees if the Guest needs to cancel or change
their travel arrangements.
8. Package Cancellation Fees:
Within 10-6 weeks of departure - 20% of the package total.
Within 6-4 weeks of departure - 50% of the package total.
Within 4-2 weeks of arrival - 80% of the package total.
Within 2 weeks of arrival - 100% of the package total.
In cases where flights/ferries are part of your package the ferry company/relevant airline's cancellation policies apply to that portion of your package. For flight reservations it is the responsibility of the guest to familiarize themselves with the cancellation policy of the relevant airline. Please note: most economy airline tickets are non-refundable.
In order to avoid cancellation fees please see our myguideBritain cancellation insurance.
9. Cancellation Policy of individual segments of a vacation package:
myguideBritain will endeavour to waive cancellation fees wherever possible for cancellation of individual segments of a package resulting in minor changes to the overall package value. For all other cancellation of vacation package segments please see policy regarding cancellation of the relevant product. E.g. Car Rental, Accomodation, Airline.
Tips: Tips for services of a personal nature and to staff
for services provided are not included in any of the packages and
are left to your discretion.
10. Unused Package Arrangements: myguideBritain cannot make refunds or exchanges for unused accommodations, services
or features of any package unless agreed upon prior to departure.
Claims or disputes should be submitted to
myguideBritain in writing no later than 28 days after the end of the vacation.
11. Escorted Coach Tours: Please click on the following link to access the appropriate
cancellation fees:
Escorted
Tours - Conditions
12. Travel Insurance:myguideBritain is not responsible for mechanical breakdowns, government actions,
weather, acts of God, misconnections or related expenses to/from
flights/ferries or other circumstances beyond its control. To guard
against unforeseen circumstances, we strongly recommend you purchase
an optional travel insurance. For details please enquire from one
of our Vacation Guides.
13. Payment Policy: All payment must be made no later than 10
weeks prior to arrival date. myguideBritain accepts payment by cheque or major credit cards. If payment is not
received, reservation will automatically cancel and deposit payment
become forfeit. No travel documents will be sent out until full
payment has been received. Payments by cheque will not be accepted
within 21 day of arrival. In this case myguideBritain will supply bank details to process payment by money transfer.
Documents: Documents will be shipped by ground service
provided full payment has been received. We need sufficient notice
to arrange for early delivery by regular service if Guests intend
to leave home prior to their travel arrangements with myguideBritain.
Late bookings may incur an express service delivery charge.
14. Amendments: You will be charged an amendment fee of $30 per adult ("Amendment Fee") by myguideBritain for all permitted passenger-initiated changes made after receipt of deposit or full payment by myguideBritain. Hotels, Bed and Breakfasts and Self Catering Apartments may charge a fee for changes or cancellation. Airlines may charge significant change and cancellation fees which vary by carrier. Name changes will be treated as a cancellation and all cancellation fees will apply. Once travel has commenced, any changes or cancellation will be at the expense of the passenger.
15. Cancellations: Package dates are not guaranteed. Should
the package supplier cancel the itinerary prior to arrival myguideBritain will offer will the next available date at no additional land cost.
If this is not acceptable, a full refund of all monies paid to myguideBritain will be made. myguideBritain cannot accept responsibility for any additional costs or fees relating
to such a package booking. If you purchase a non-refundable airline
ticket, ensure that your travel agent explains the conditions under
which the ticket is issued as myguideBritain is not responsible for any cancellation penalties due to non-refundable
airfares.
16. Trip Delay: myguideBritain will not be in a position to reimburse or compensate for lost
travel arrangements due to your arrival into Britain being delayed beyond your scheduled arrival date because of delay or cancellation by the air/ferry carrier .
17. Responsibility: myguideBritain Limited, 20 Hydepark Business Centre,
60 Mollinsburn Street,
Glasgow, G21 4SF, Scotland. is not responsible for any personal injury, property
damage or other loss a myuideBritain
Guest incurs on any travel (organized by myguideBritain),
arising from acts or omissions by any air/ferry carrier, public
transport company, hotel, car rental company, subcontractor or other
person or organization, whether or not such company is rendering
any services supplied to myguideBritain.
All tickets and vouchers are issued and supplied subject to the
foregoing and to any and all terms and conditions under which transportation
and services are provided. myguideBritain
accepts no responsibility for losses or expenses due to delay or
changes in schedules, flight/ferry cancellations due to mechanical
problems, sickness, weather, strikes, war, quarantine or other causes.
Guests must bear all such losses or expenses. Airline tariffs
limit liability for passenger baggage.
18. Currency Rates : Rates on all myguideBritain websites were valid at the time they were published on our websites.
myguideBritain reserves the right to alter prices at any time prior to departure
and without prior notice if circumstances so warrant. Any devaluation
or revaluation of currencies may affect published prices.
19. Applicable Law: The Guest contract with myguideBritain is subject exclusively to and is governed by and construed in accordance with the laws of Scotland and is subject to the exclusive jurisdiction of the Scottish courts.
Should you have any problems during your vacation in Britain, please
do not hesitate to contact myguideBritain offices and we will be very happy to assist you in any way we can.
myguideBritain - Explore. Dream. Discover
20 Hydepark Business Centre
60 Mollinsburn Street
Glasgow, G21 4SF, Scotland.
UK Tel: (+44)(0)141 530 8598
Fax: (+44)(0)141 558 4040
Web http://www.myguidebritain.com
Opening Hours Monday - Friday 0900 - 18.00 GMT
